NOC & SOC Analyst - Managed Response Center

Key Responsibilities

• Respond to network alerts, outages, and performance degradations.
• Document incidents, root causes, and resolutions in ticketing systems.
• Execute routine maintenance tasks (e.g., firmware updates, configuration backups).
• Troubleshoot network systems: routers, switches, firewalls, VPNs, etc.
• Collaborate with network engineers to optimize system performance.
• Ensure compliance with uptime SLAs and internal performance metrics.
• Monitor tools and systems for security events.
• Analyze alerts and correlate threat intelligence to identify genuine threats.
• Investigate potential intrusions, malware, phishing, and data breaches.
• Perform initial troubleshooting, triage, and escalation to higher-tier support if necessary.
• Conduct root cause analysis and assist in remediation efforts.
• Help improve detection rules and improve NOC/SOC processes.
• Prepare incident reports and recommendations for prevention.
• Stay current on emerging solutions, threats, vulnerabilities, and attacker tactics (TTPs).