Sharp
Active Recruitment

IT Support Analyst L2 with German

Sharp
Warsaw, Poleczki 33 (Hybrid, Remote)
9000-13500 PLN
Apply Now Recruitment Process

RECRUITMENT TIMELINE

Your journey to Sharp starts here

1

Application Submit

Submit your CV and complete the application form.

Duration: 24h
2

Phone Screening

Brief call with our HR team to discuss your experience, motivations, and answer initial questions.

Duration: 15-30 min
3

Technical Interview

In-depth technical assessment with team leads. Scenario-based questions and problem-solving exercises.

Duration: 1-2h
4

Final Interview

Meet with department manager and HR Director.

Duration: 45-60 min

Job Offer

Congratulations! You'll receive a formal offer with all details about compensation, benefits, and start date.

Duration: additional 2-3 days

JOB DESCRIPTION

Join our team as a 2nd Line Support Analyst and take ownership of more complex technical issues escalated from the 1st line. You will support business clients of Sharp IT Services, operating in an international environment with daily communication in German and English. This position is carried out in a hybrid work model.

  • Handle technical incidents (tickets) – take full responsibility for diagnosing, troubleshooting and resolving issues, or escalating them when necessary.
  • Communicate with customers – provide clear updates, explain root causes in simple terms, and guide users through solutions.
  • Investigate and resolve technical problems across Microsoft systems, M365/Azure services, networks, virtualization, and cybersecurity.
  • Work according to KPIs – maintain high service quality, response times and customer satisfaction.
  • Collaborate within the team – share knowledge, support colleagues, and jointly solve complex incidents.
  • Represent the brand – act as a trusted partner to clients and build long-term relationships.

REQUIREMENTS

  • Experience: minimum 18 months in IT Support / Service Desk / Helpdesk (2nd line or advanced 1st line).
  • Languages: very good knowledge of German and English – both spoken and written.
  • Customer focus: strong communication skills, professionalism, and the ability to stay calm in challenging situations.
  • Motivation: willingness to develop further in infrastructure, cloud services, and cybersecurity.

Technical Skills

  • Operating Systems: solid knowledge of Microsoft Server and Windows Desktop.
  • Cloud: experience with Microsoft 365 and Microsoft Azure (account & access management).
  • Infrastructure: understanding of virtualization, networks, firewalls, and basic cybersecurity concepts.
  • Maintenance: basic knowledge of backup solutions and antivirus systems.

BENEFITS

  • Hybrid work model – a balanced combination of office and remote work.
  • Modern technology stack – work with the Microsoft ecosystem (Server, Windows, M365, Azure), networking, virtualization and security.
  • Diverse customer portfolio – exposure to a wide range of business clients and real-world challenges.
  • Professional growth – the opportunity to develop technical expertise and progress toward senior engineering roles.
  • Supportive team – learn from experienced specialists, collaborate on complex incidents, and grow in a friendly environment.
  • Stable workplace – join a reputable international IT Services organisation.
BE ORIGINAL

ABOUT SHARP IT SERVICES

Sharp IT Services, part of Sharp Business Systems Polska, is a leading provider of managed IT solutions across Europe. We deliver 24/7 technical support, cybersecurity, unified communications, and comprehensive IT infrastructure services to enterprise clients.

Our Expertise
24/7 Support Cybersecurity ITSM Cloud Services
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